Frequently Asked Questions

Connectivity Problems

1The internet isn't working or suddenly stopped working.
Reboot the router. To do this, unplug the power source from the device or the wall, wait 10 seconds, then plug back in. This is step number one for fixing any device that suddenly stops working properly (including your cell phone).
2I've rebooted my router and the internet still isn't working.

If rebooting your router hasn't solved the problem, contact your local service provider to see if they are experiencing a service outage in our area.

Bell: 310-2355
Rogers: 855 381-7839

Yealink Firmware

1Update Links

https://www.3cx.com/support/phone-firmwares/

https://www.yealink.com/products_48.html

Hosting

1 Email Server Settings for mailstore.psinetworks.net

POP : pop.psinetworks.net port 995 with SSL
OR
IMAP : imap.psinetworks.net port 993 with SSL

SMTP : smtp.psinetworks.net port 465 with SSL

All servers require a username (full email address) and password

Webmail is accessible at https://mailstore.psinetworks.net

2Email Server Settings for mailhub.psinetworks.net

POP : mailhub.psinetworks.net port 110 over TLS (recommended) or port 995 with SSL
OR
IMAP : mailhub.psinetworks.net port 143 over TLS (recommended) or port 993 with SSL

SMTP : mailhub.psinetworks.net port 587 over TLS

All servers require a username (full email address) and password

Webmail is accessible at https://mailhub.psinetworks.net

3Enable SMTP Relay for Office 365 Accounts

$UserCredential = Get-Credential

$Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $UserCredential -Authentication Basic -AllowRedirection

Import-PSSession $Session -DisableNameChecking

Get-TransportConfig (check SmtpClientAuthenticationDisabled : True)

Set-TransportConfig -SmtpClientAuthenticationDisabled $false

Get-TransportConfig (check SmtpClientAuthenticationDisabled : False)

Remove-PSSession $Session

Desktop

1Take ownership of folder and grant access to user.
takeown /A /F FOLDERNAME\* /R /D y icacls FOLDERNAME /grant USERNAME:F /T /C
2An error occurs when you activate pre-installed Office on a new PC.
  1. Close all Office applications (including any Office setup windows).
  2. Press the Windows key and R on your keyboard at the same time to open the Run window.
  3. Type regedit and click OK.
  4. If a "User Account Control" window appears, click Yes to continue.
  5. Navigate to the following two locations using the folder structure in the left pane. If the second location doesn't exist, you can ignore it:
  6. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Common\OEM\OOBEMode
  7. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\OEM\OOBEMode
  8. For both locations, double-click on the registry entry in the right pane to change the value.
  9. For both locations, change the value from OEM to OEMTA and click OK, then close the Registry Editor.
  10. Make sure you completed steps 6 and 7 for both locations (if they exist).
  11. Make sure that Windows is activated and that you have Internet access, then start any Office application to restart the Office setup wizard.
3Mapped drives are not available from an elevated prompt.
  1. In Registry Editor, locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
  2. Right-click Configuration, click New, and then click DWORD (32-bit) Value.
  3. Name the new registry entry as EnableLinkedConnections.
  4. Double-click the EnableLinkedConnections registry entry.
  5. In the Edit DWORD Value dialog box, type 1 in the Value data field, and then click OK.
  6. Exit Registry Editor, and then restart the computer.
4Increase maximum size for pst-files and ost-files

Outlook 2003
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\PST

Outlook 2007
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\PST

Outlook 2010
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\PST

Outlook 2013
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\PST

Outlook 2016
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\PST

The following 2 new DWORD values must be created or set;

WarnLargeFileSize
Don’t set this higher than 4090445042 (decimal) or f3cf3cf2 (hexadecimal)

MaxLargeFileSize
Don’t set this higher than 4294967295 (decimal) or ffffffff (hexadecimal)

The first value is how many MB a user can write to a pst-file or ost-file before receiving a warning that the file is full. The second value is how many MB the system can write to a pst-file or ost-file. This difference has to be at least 5% since there is more written to a pst-file and ost-file than just user data (learn more).

5Office was purchased with my Dell PC but I can't find my install.

See help article.

6No internet connection but connected. Affects office as well.
  1. Search for “Registry Editor” using the search bar in the Windows taskbar
  2. Open Registry Editor from the search results and click “Yes” when prompted to let the app make changes.
  3. In the Registry Editor app, go to: KEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet
  4. Right-click “EnableActiveProbing” and select "Modify".
  5. Change the “Value data” from 0 to 1.
  6. Click “OK” to close the window and save your edits.
  7. Close the Registry Editor.
  8. Restart your computer for the changes to take effect.
7How to Locate your Dell Service Tag Using Command Prompt.

From the command prompt simply type:

wmic bios get serialnumber

 
Contact Sales
Help Desk